Contact Us

playzillaz.com provides multiple secure and compliant channels for users to request information, lodge queries, and resolve issues related to the platform. In accordance with applicable Australian (AU) regulations and international best practices, users are encouraged to utilize the contact form, live chat, or direct communication channels for all support matters. The following section details the communication mechanisms, data handling obligations, and the rights and responsibilities of both users and playzilla as operated at playzillaz.com.

Contact Methods and User Support Overview

• Primary Contact Mechanism: Users may contact playzillaz.com via the dedicated online form provided below. Required fields include your valid email or messenger address and a concise description of your inquiry or issue. This method is designed to ensure effective, traceable communications pursuant to AU consumer protection regulations.
• Live Chat Availability: For immediate support, playzillaz.com offers a 24/7 live chat feature managed by trained support agents. This serves to reduce response times and maintain service quality standards expected within the Australian online gambling industry.
• Response Time Commitment: playzillaz.com aims to address all direct contact form inquiries within one business day. This practice aligns with industry standards and demonstrates the operator's commitment to prompt and equitable customer support under the Gambling Regulation Act 2003 (AU) and related guidelines.

Legal Obligations, Data Protection, and User Rights

1. Confidentiality & Data Use: All information submitted through the contact channels is processed pursuant to strict confidentiality standards. playzillaz.com is operated by Rabidi N.V. under Curacao eGaming License No. 8048/JAZ (valid through 2025). User data collected via the contact form is retained exclusively for the purpose of addressing support queries and fulfilling legal obligations under AU and international privacy regulations. No personal data is disclosed to third parties except where required by law or relevant government authorities.
2. Jurisdictional Notice: Users based in Australia should be aware that, while playzillaz.com is accessible, its services may be subject to restrictions or blocking by the Australian Communications and Media Authority (ACMA). The operator acts in accordance with all relevant prohibitions and obligations, and reserves the right to limit support or access as required by law.
3. Dispute Resolution Procedure: If a user dispute arises from communications, playzillaz.com follows a transparent, multi-stage process:
   • Initial review by customer service upon receipt of the user's detailed written inquiry.
   • Escalation, if unresolved, to the legal and compliance team for formal investigation (within 10 business days).
   • Should the matter involve regulatory issues or remain unresolved, users may seek mediation through the relevant licensing authority (Government of Curacao) or contact appropriate AU regulatory bodies for further assistance.
   All steps are documented and communicated to the user in writing for full transparency.

Mandatory Regulatory Disclaimers and User Protections

• Gambling Services Responsibility: playzillaz.com is owned and operated by Rabidi N.V. and holds a valid eGaming license issued by the Government of Curacao (No. 8048/JAZ, valid through 2025). The company does not maintain a physical operational office in Australia; all services are provided subject to regulatory oversight in Curacao and in accordance with international legal standards.
• Restricted Access Advisory: Australian residents may experience restricted or blocked access to some services in compliance with ACMA enforcement. Users must verify the legality of access in their jurisdiction and acknowledge that continued use may be subject to regional legal limitations or exclusions.
• Authoritative Communication: All official support and communication from playzillaz.com is managed internally. Users are cautioned to make contact exclusively through official channels provided on playzillaz.com to prevent fraudulent activity and ensure regulatory compliance.

Regional Compliance Note: All content, policies, and communications are expressly tailored for users accessing playzillaz.com in or from Australia and reflect current legal obligations, including those inferred from ACMA, the Gambling Regulation Act 2003 (AU), and the licensing conditions attached to Curacao eGaming License No. 8048/JAZ (valid until 2025). All commitments, disclaimers, and legal procedures are valid through the remainder of 2025, subject to change pursuant to regulatory updates.