Terms & Conditions

These Terms govern your relationship with the operator of the online gambling site accessible via playzillaz.com ("playzilla") and set out the legal rights, obligations, and standards applicable to your use of the site and its services. Effective date: 01 January 2025.

Definitions

Operator: Refers to the legal entity Rabidi N.V., licensed by the Government of Curacao (License No: 8048/JAZ, valid through 2025), operating playzillaz.com.
User/Player: Any natural person who registers an account and/or participates in gambling or gaming activities on playzillaz.com.
Account: A unique user profile created through playzillaz.com to access gambling services.
Bet: Any monetary amount risked by a User on an outcome of a game or event as offered by playzillaz.com.
Wager: The aggregate sum placed by a User on games or sports, including stakes for satisfying bonus wagering requirements.
Bonus: Promotional credit, funds, or spins granted under specific terms, redeemable only under defined conditions.
Promotion: Any incentive, bonus, or special offer by playzillaz.com, subject to separate or supplementary rules.
KYC Process: Know-Your-Customer verification requiring Users to submit identity and address documents according to legal and license-holder obligations.
Responsible Gambling: Standards, tools, and obligations intended to prevent or mitigate gambling-related harms, subject to AU law and Curacao eGaming guidelines.

Account Registration

General Eligibility and Process

Minimum Age: Only persons aged 18 years or older may register on playzillaz.com. playzillaz.com employs verification measures to prevent underage access, and any accounts found in breach will be terminated without notice.
Jurisdiction Restrictions: As per regulatory requirements, players residing in or accessing from countries where online gambling is illegal, or from markets actively blocked by the Australian Communications and Media Authority (ACMA), are prohibited from using the site.
Account Creation: Users must complete the registration form, provide a valid email address, select secure login credentials, and agree to these Terms. Email verification is required to activate the account.

KYC and User Responsibilities

KYC Documents: Before deposits, withdrawals, or at the operator's discretion, Users must provide documents (e.g., passport, driving licence, proof of address) to verify identity and prevent fraudulent activity or money laundering. Failure to comply may result in suspension or closure.
Accuracy of Information: Users must provide true, complete, and current data at registration and keep such information updated at all times. Submission of false or misleading data is grounds for account closure and potential fund forfeiture.
Password Security: Users must safeguard their login credentials. Unauthorised access due to User negligence is not the liability of playzillaz.com. Users must notify customer support immediately if they suspect security breaches.

Regional Compliance Note: These procedures reflect AU legislative requirements and the standards of the Curacao eGaming License.

Betting & Gameplay Rules

General Rules on Bets

Placing Bets: Users may place bets using available funds in accordance with posted minimum and maximum bet limits, which may vary by game or product. Placing a bet constitutes a binding contract; cancellation is only possible if expressly allowed prior to event commencement.
Bet Acceptance and Modification: Once confirmed, bets may not be modified or withdrawn, except where system or regulatory errors are objectively evident and are acknowledged by playzillaz.com.
Types of Bets: Only bet types described on playzillaz.com are permitted. External or third-party bets are strictly prohibited.

Conduct in Live Casino and Chat

User Behaviour: Users must adhere to respectful conduct in all interactive features. Abuse, insults, threats, or offensive language in chatrooms or live dealer environments is strictly forbidden and may result in suspension or permanent exclusion.
Anti-Fraud Measures: Collusion, cheating, use of bots or automated tools, and any attempt at game manipulation is prohibited. playzillaz.com reserves the right to void bets, withhold winnings, and suspend accounts in suspected cases.
Fair Play: All Users agree to abide by the fair gaming policies and rules published for each game or event.

Regional Compliance Note: These rules incorporate Australian player protection standards and anti-fraud principles.

Bonus Terms

Activation and Use of Bonuses

Eligibility: Bonus offers are available only to Users with a verified and active account on playzillaz.com. Players may be required to opt in or use specific codes to activate promotions.
Wagering Requirements: Unless otherwise specified, bonus funds and related winnings are subject to wagering requirements (typically the bonus amount multiplied by a stated factor), which must be satisfied within the published timeframe (not exceeding 2025 campaign periods).
Timeframes: Bonuses must be used or requirements met within the conditions set out in the respective promotion. Unused or non-completed bonuses expire as indicated.

Limits and Prohibited Actions

Game Restrictions: Some games may be excluded from bonus wagering or may contribute differently toward bonus completion. Please consult relevant promotion terms for specific exclusions.
Combined Promotions: Unless expressly permitted, simultaneous use or stacking of multiple bonus offers is prohibited; only one active promotion may apply per transaction.
Bonus Abuse and Fraud: Any attempt to abuse bonus features, including bonus hedging, multiple account creation, or group collaborations, will result in cancellation of bonuses, forfeiture of winnings, and potential account suspension.

Legal Obligation: playzillaz.com reserves the right to request additional identification at any time before releasing bonus-derived winnings. All bonus policies comply with AU consumer protection and advertising standards.

Payments & Withdrawals

Deposits, Withdrawals, and Refunds

Deposit Methods: Users may deposit funds via accepted options as displayed on playzillaz.com, including major credit/debit cards, leading e-wallets, and supported cryptocurrencies. Not all methods are available in every jurisdiction; AU-specific options are prioritized where possible.
Withdrawal Policy: Withdrawals are processed to the same payment method used for deposit whenever possible. Minimum and maximum withdrawal limits per transaction and per period are stated in the cashier section. Withdrawals may be subject to KYC/AML verification.
Processing Times: Deposits are ordinarily credited instantly. Withdrawals are processed within 1-5 business days, subject to approval and KYC compliance. Delays due to additional verification may occur.
Fees and Charges: playzillaz.com does not charge fees for standard deposits or withdrawals. However, Users are responsible for any fees levied by their own financial institutions or intermediaries.
Refunds: Deposits and bets are generally non-refundable. If a game or transaction is voided by playzillaz.com due to technical or regulatory issues, refunds may be processed at the Operator's discretion. Bonuses are non-refundable and may be revoked if Terms are breached.

Legal Obligation: All financial processes comply with international AML/KYC protocols and applicable Australian consumer legislation. Funds are kept in operational accounts held under Rabidi N.V.; segregation of player funds is not guaranteed beyond legal minimums.

Limitation of Liability

Operator Obligations and Exclusions

Fairness and Accuracy: playzillaz.com ensures all outcomes are determined by certified random number generators or live feeds and that published rules are followed strictly. The Operator undertakes to maintain accurate information but does not warrant the uninterrupted availability or error-free operation of its platform.
Exclusions of Liability: The Operator is not liable for any damages arising from interruptions, delays, data losses, network failures, or system errors. Responsibility is disclaimed for losses due to User error, technical breakdowns beyond Operator control, or acts of third parties (including regulatory blocks enforced by Australian agencies).
Maximum Compensation: In all cases, the Operator's aggregate liability shall not exceed the amount of the original bet or wager placed by the User related to the dispute or issue. Indirect, consequential, or punitive damages are expressly excluded to the fullest extent permitted by law.

Protective Clause: Nothing in these Terms limits rights conferred under non-excludable Australian consumer law. However, to the extent permitted, liability is limited in accordance with statutory requirements and the principles above.

Intellectual Property Rights

Copyright Notice: All website content, software, trademarks, logos, designs, images, text, and code presented on playzillaz.com are the exclusive intellectual property of Rabidi N.V. or its licensors. All rights reserved.
Prohibition of Use: Users may not reproduce, modify, distribute, display, perform, publish, license, or create derivative works from any material without express prior written permission from the Operator.
Third-Party Content: Materials owned by third parties remain their exclusive property and are subject to applicable license conditions. Use of such materials is strictly limited to what is necessary for participation in playzillaz.com's services.

Legal Obligation: Any unauthorised or commercial exploitation of protected content is expressly prohibited by both local and international copyright law.

Privacy & Data Protection

Privacy Policy: All Personal Information collected from Users is processed in accordance with the site's Privacy Policy, which complies with Curacao eGaming requirements and Australian personal data principles where applicable.
Use of Data: Personal data may be used for account management, regulatory compliance (including AML/KYC), responsible gambling initiatives, and site security.
Data Security: playzillaz.com uses appropriate technical and organizational measures to protect Users' data. Access is restricted to authorised personnel only.

For further details, Users should refer to the complete Privacy Policy accessible on playzillaz.com.

Changes to Terms

Notification Procedures: playzillaz.com reserves the right to amend these Terms at any time. Material changes will be notified to Users by email (where registered) and/or via prominent site banner at least 7 days prior to taking effect, unless urgent legal or security matters necessitate immediate implementation.
User Rights: Continued use of the site after the effective date of revised Terms constitutes acceptance. If a User disagrees with any modification, they may discontinue site use and request account closure and withdrawal of available funds, subject to standard verification and withdrawal processes.

Legal Note: Users are responsible for regularly reviewing Terms to ensure awareness of their rights and responsibilities.

Termination & Suspension

Grounds for Action: playzillaz.com may suspend or terminate user accounts in cases of suspected or confirmed violation of these Terms, regulatory breach (including ACMA-blocked access), fraudulent or abusive conduct, or upon receipt of legally competent requests.
Procedure: Users will be notified via their registered email address or via dashboard notification at the time of suspension or closure, stating the reason where legally permissible.
Refund & Release of Funds: Subject to KYC/AML and responsible gambling controls, any remaining balance (excluding bonus funds or those arising from breaches) will be returned to the User via approved payment methods.
Voluntary Closure: Users may request closure of their accounts at any time by contacting customer support, subject to identity verification and withdrawal terms.

Protective Clause: playzillaz.com complies with AU responsible gambling codes, including honoring voluntary self-exclusion requests.

Governing Law & Jurisdiction

Applicable Law: These Terms and all disputes or claims arising out of or in connection with playzillaz.com are governed and construed in accordance with the laws of Curacao, subject to the application of overriding non-excludable provisions of Australian law where applicable to AU residents.
Jurisdiction: Disputes will primarily be resolved through binding arbitration seated in Curacao, in English, in accordance with the Arbitration Rules of Curacao. Where arbitration is not legally permitted or ineffective under AU law, Users may pursue remedies through the competent court in Curacao or another forum as required by mandatory Australian statutory provisions.
Complaints and Dispute Process: Users are required to first exhaust the Operator's internal complaints resolution process (details on playzillaz.com) prior to seeking external resolution.

Legal Disclaimer: playzillaz.com does not represent itself as having an Australian gambling licence and may be restricted or blocked to AU residents under local law.

Contact Information

Customer Support: Users may contact playzillaz.com via the official website contact page: https://playzillaz.com.
- Email: Not specified. Please use the online contact form available on the site for official communications.
- Phone: Not provided.
- Mailing/Legal Address: Not specified. All legal notices may be directed via the site's contact form pending further updates or as otherwise published on playzillaz.com.
Operator: Rabidi N.V., Curacao eGaming License No: 8048/JAZ (valid through 2025).

Author: Maddison Taylor